Living in a leasehold flat

We recognise that living in a leasehold flat can be challenging.  Having spent a lot of money on the purchase of your flat, you are then told that it is not yours and there are numerous restrictions on what you can do and additional payments to be made.

To help give a little clarity on these complexities there are a number of helpful guides available.  Below are a number of links to documents and websites which can help you achieve a greater understanding of leasehold.

Your guide to leasehold – ARMA
Who’s who in a leasehold block of flats – ARMA
What is a lease? – ARMA
The Money – Service charges and ground rent in leasehold homes – ARMA
Your leasehold home – Making a complaint – ARMA
Common misconceptions about leasehold – ARMA

Living in leasehold flats – Leasehold Advisory Service

If you are having problems with noisy neighbours there is little that we can do as your Managing Agent.  The best port of call is to approach your local council’s Environmental Health department.  Generally, they will require you to keep a log of the noise including dates and details.

Bournemouth Council – noise complaints
Poole Council – noise complaints FAQs

Out of Hours

At SPL Property Management, our working hours are Monday to Friday 9am to 5pm.   If you need to reach us outside of these hours please e-mail us at or use our contact form above.

In the event of an emergency please call us on 01202 555560.  Our answerphone will give details of the current emergency contact who will be able to deal with your issue.  Please note that this is for emergencies only and any costs of a call out are the responsibility of the caller until it can be determined otherwise.

In the event of loss of power, please first check with your neighbours.  This will indicate whether the issue is with your property or part of a larger power cut.  If it is a larger power cut you will need to contact the Electric Board for more information on power being restored. SSE also provide a tracking service for any power cuts for areas they serve, including all BH postcodes.

If you smell gas please contact the Gas Board on 0800 111 999.


What our clients say about us

SPL Management never ceases to impress in terms of its efficiency and effectiveness!
Steve Jenkins Flat 8 Wellsley House Wellington Road